FAQ
11bet FAQ — Payments, Slots and Casino
From deposits and withdrawals to slot RTP, baccarat, and Teen Patti — here you will find clear and detailed answers to the questions that come up most often when playing on 11bet. Each section is organised separately so you can quickly find what you are looking for.
Whether you are new to 11bet or a regular player, it is natural to have questions about withdrawal times, deposits not showing up, slot volatility, or the rules of roulette. On this page we have answered a total of 22 questions across four main sections — withdrawal methods, slot games, casino table games, and the deposit process. If you want to learn about responsible gaming or the platform's detailed rules, you can also visit the Terms and Conditions page. All answers are written in line with 11bet's current rules and are kept up to date.
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Payment
How to withdraw money
A withdrawal request on 11bet usually takes 10 to 45 minutes to process. This applies to all methods — bKash, Nagad, Rocket, and Upay. There may be a slight delay during busy periods, but most withdrawals are completed within this timeframe. If you have any issues, contact 24/7 live chat.
If the money has not arrived 45 minutes after placing a withdrawal request, first check your mobile wallet (bKash / Nagad / Rocket / Upay) — sometimes notifications are delayed. If the issue persists, contact 11bet via live chat or email and provide your transaction ID. The support team will verify and resolve the matter promptly.
No, winnings from a bonus cannot be withdrawn directly. The wagering requirement must be met before withdrawing. For the welcome bonus, for example: if you deposit ৳1,000 — you receive ৳1,000 as a bonus — your balance becomes ৳2,000 — you must place ৳1,000 × 10 = ৳10,000 in bets before you can withdraw the bonus winnings. Withdrawal is only possible after the wagering requirement is completed.
Yes, withdrawals on 11bet are available 7 days a week, 24 hours a day. Whether it is night or a public holiday, you can request a withdrawal to bKash, Nagad, Rocket, or Upay at any time. Processing usually takes 10–45 minutes. The minimum withdrawal amount is ৳1,000.
No. Under 11bet's security policy, withdrawals may only be made to a mobile wallet registered in the player's own name. This means your 11bet account and your bKash/Nagad/Rocket/Upay account must have the same name and number. Withdrawal requests to another person's number may be cancelled.
The minimum withdrawal amount on 11bet is ৳1,000. This limit is the same for all methods — bKash, Nagad, Rocket, and Upay. If your balance is below ৳1,000, you will not be able to submit a withdrawal request. Once you have sufficient balance, you can easily make a request from the "Withdraw" section of your account.
Slot Games
Slot game questions
Volatility, or variance, is a measure of how often and how large a slot game pays out. High volatility games pay out less often but in larger amounts — for example, Nolimit City's Fire in the Hole xBomb. Low volatility games pay out smaller amounts but more regularly. 11bet's slots section has games across different volatility levels — choose according to your budget and preference.
RTP (Return to Player) is the theoretical percentage of wagered money that a game returns to players over the long term. For example, Fortune Mouse has a maximum RTP of 96.96% — meaning an average of ৳96.96 may be returned for every ৳100 bet. This is not a guarantee for any individual session; like volatility, it is a useful piece of information when choosing a game.
In a progressive jackpot, a small portion of each bet is added to a central pool. This pool grows continuously from the bets of multiple players until one lucky player wins the jackpot. After it is won, the pool resets to zero. Visit 11bet's slots page for more details on how jackpot opportunities work in slot games.
Many slot games offer a demo or free-play mode where you can try the game without using real money. Winnings in this mode cannot be withdrawn, but it gives you a good understanding of the game's mechanics and features. Use demo mode to find a game you like, then start placing real bets. Not all games may have this option.
To start playing slots on 11bet, a minimum deposit of ৳500 is required. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. A 100% bonus of up to ৳10,000 is available on your first deposit, which lets you play more slots. The wagering requirement for the bonus must be met.
Among Bangladeshi players, PG Soft's Fortune Tiger (max RTP 96.81%), Mahjong Ways 2 (max RTP 96.95%) and JILI's Super Ace (max RTP 97%) are especially popular. Pragmatic Play's Gates of Olympus and Sweet Bonanza are also played a lot. Slots from Hacksaw, Nolimit City and Relax Gaming are available at 11bet as well — for more details, visit the 11bet Slots page.
Table Games
Casino & Table Games
In Roulette, a spinning wheel has numbered pockets from 0 to 36. Players bet on where the ball will land — a specific number, red/black, odd/even, and so on. Winning on a single number pays up to 35:1. For beginners, starting with colour or odd/even bets is straightforward. Both European and Live Roulette are available at 11bet's live casino.
Betting limits vary across different table games on 11bet. There are generally lower-limit tables for new or smaller-budget players and higher-limit tables for more experienced players. Each live casino table's limits are shown in the game lobby before you enter. Choose the table that matches your budget.
In Baccarat, you bet on one of three outcomes — Player, Banker or Tie. The side whose hand total is closest to 9 wins. The Banker bet has a slightly higher chance of winning but a commission is deducted. The Tie bet pays more but has a lower probability. 11bet's live casino has Baccarat tables from Evolution and Ezugi.
Yes, Teen Patti is available on 11bet. Each player is dealt three cards and competes to have the best three-card hand. Rankings are determined as follows: Trio (three of the same card), Sequence (three consecutive cards), Colour (three cards of the same suit), and so on. It is a card game well known to players in Bangladesh and South Asia.
Andar Bahar is a simple Indian card game. The dealer first places a "joker card" face up. Cards are then dealt alternately to the left side (Andar) and the right side (Bahar). The player must guess which side will receive a card matching the joker card's value first. It is straightforward and fast — easy for new players to pick up. Andar Bahar from Ezugi and Vivo Gaming is available on 11bet.
In a regular casino, games are run by software using an RNG (Random Number Generator) — there is no human dealer. In a live casino, a real dealer handles the cards and ball in front of a camera, and players watch the action directly via video streaming. 11bet's live casino features tables from Evolution and Pragmatic Play Live, giving you a real casino feel.
Payment
How to Deposit Money
Log in to your 11bet account and go to the "Deposit" section. Select bKash as the payment method and enter the amount (minimum ৳500). Send money to the bKash number provided on the site using your bKash app or *247#. Confirm with the transaction ID. Your account balance is usually updated within a few minutes.
After a successful deposit, the balance is usually added within a few minutes. If it has not appeared after more than 15 minutes, first check your wallet's transaction history to confirm the payment was actually completed. If there is still an issue, contact 11bet live chat with the transaction ID, amount, and time. Requests sent without a reference may take longer to resolve.
Currently, deposits at 11bet can be made through four mobile wallets: bKash, Nagad, Rocket and Upay. The minimum deposit limit for all of them is ৳500. These are the most widely used mobile payment services in Bangladesh, so almost all players can deposit with ease. Rocket is the mobile wallet of Dutch-Bangla Bank.
For detailed information about deposit fees, contact the 11bet support team or visit the Terms & Conditions page. For transaction charges specific to mobile wallet services, it is best to contact your wallet provider directly. Make sure you are aware of all relevant terms before making a deposit.
The process for depositing with Nagad is the same as with bKash. Go to "Deposit" on the 11bet dashboard, select Nagad, and enter the amount (minimum ৳500). Send money to the Nagad number shown using your Nagad app or *167#. Once the payment is successful, confirm the deposit with the reference number — the funds will be added to your 11bet balance within a few minutes.
Yes. 11bet offers a 100% bonus on your first deposit, up to ৳10,000. For example, if you deposit ৳1,000 you will receive ৳1,000 as a bonus — giving you a total balance of ৳2,000 — and to withdraw the bonus you will need to wager ৳1,000 × 10 = ৳10,000. Full terms and conditions for claiming the bonus are available in the Terms & Conditions.
Still have questions? The support team is always ready
If you did not find your answer on this FAQ page, do not worry — 11bet's support team is available 24 hours a day, 7 days a week in both Bengali and English. Whether it is a payment issue or any question about a game, you will get a quick resolution.
Live Chat
Start a live chat directly from any page on the site. This is usually the fastest way to get a response — feel free to chat in Bengali.
Email Support
For detailed issues, write to us by email: [email protected] — in Bengali or English, whichever is convenient for you.