11bet's Privacy Policy

1 Introduction and Scope

This privacy policy applies to the 11bet platform. This document covers personal information collected through the website, mobile application, and any other digital services provided by 11bet.

11bet believes that protecting the privacy of your personal information is a fundamental responsibility. By using our services, you are considered to have accepted the terms of this policy. To learn about the general terms of use for our services, please read the Terms and Conditions page, which explains in detail all rules relating to account management and betting.

The purpose of this policy is to inform members with complete transparency — what information of theirs is used, when, and how. No information is collected without reason, and none is shared with any third party beyond specific, defined needs.

2 Data Collection

11bet collects member information in various ways. The types of information collected are outlined below by category:

2.1 Information provided at registration

The information you provide when creating an account includes:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport details for identity verification
• Current address

2.2 Information collected automatically during use

Some information is collected automatically while using the site or app:

• IP address and device type
• Operating system and browser information
• Login date, time, and session duration
• Pages visited and type of activity
• Preference-related information collected through cookies

2.3 Transaction-related information

Certain payment method details are recorded during deposits and withdrawals. All deposits and withdrawals on 11bet can be made via bKash, Nagad, Rocket, and Upay. This transaction information is used solely for financial security and fraud prevention purposes.

3 Purpose of Data Use

Collected information is used only for the following specific purposes:

• Account registration, verification, and management
• Processing deposits, withdrawals, and other financial transactions
• Providing customer support — resolving issues via live chat and email
• Fraud detection and ensuring account security
• Communications regarding bonuses and promotions (only with your consent)
• Usage analysis to improve service quality
• Fulfilling legal obligations

11bet never sells your personal information or transfers it to third parties for commercial purposes.

4 Data Storage and Security

To ensure the security of your information, 11bet has implemented industry-standard technical measures:

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Sensitive information (passwords, payment details) stored in encrypted form
• Server access strictly controlled — only authorised staff can access relevant data
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems active

Your information is retained for as long as necessary. Even after an account is closed, certain information may be kept for a defined period as required by law. Once that period ends, data is securely deleted or anonymised.

5 Sharing Data with Third Parties

11bet may share information with third parties in the following limited circumstances:

5.1 Payment providers

The minimum necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These transactions are also governed by the respective provider's own privacy policy.

5.2 Technology partners

Game software providers and analytics service providers receive limited technical information to keep the service running. They all operate under confidentiality agreements and may not use the information received for any other purpose.

5.3 Legal obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, no information beyond what is legally required is provided.

6 Cookies and Tracking

Cookies and similar tracking technologies are used on the 11bet website and app. Cookies are small text files stored on your device.

6.1 Types of cookies

• Essential cookies: Required to keep login sessions active and maintain security features. Disabling these will prevent the site from functioning properly.
• Functional cookies: Used to remember your preferred language, theme, and other settings.
• Analytics cookies: Used to understand which parts of the site are used most — these do not contain any personal identity.

6.2 Cookie controls

You can delete or block cookies at any time from your browser settings. However, disabling essential cookies will prevent access to some site features. For more details about cookies, refer to your browser's help menu.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact the 11bet customer support team:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances you may request that your information be deleted, though some data may be retained due to legal obligations.
• Right to restrict processing: You can object to your information being used for specific purposes.
• Right to withdraw consent: You may withdraw your consent for marketing communications at any time.
• Right to lodge a complaint: If you are unhappy with how your information is being used, you can raise a complaint directly with us.

For more information on managing your account or data in the context of responsible gambling, detailed guidance is available on our Responsible Gaming page.

8 Protection of Minors

All 11bet services are strictly for persons aged 21 and above. We take special precautions to protect the privacy of minors:

• Age verification is mandatory at registration
• Information of any person under 21 is not knowingly collected or stored
• If information belonging to a minor is found, it is immediately deleted and the associated account is closed
• Parents or guardians who have concerns may contact customer support

9 Payment Data Protection

11bet has put special measures in place to protect information related to financial transactions:

• All transactions secured with SSL encryption
• Mobile payment PINs or passwords are never stored on 11bet's servers
• OTP verification is active for every transaction
• Unusual transactions are automatically detected and reviewed
• A member's full payment account number is never displayed — only the last few digits are shown

If you notice any unauthorised transaction or suspicious activity, report it immediately via our 24/7 live chat or email.

10 Policy Changes

11bet may update this privacy policy from time to time. Reasons for changes may include:

• Addition of new services or features
• Technical changes and improvements
• Policy revisions based on user feedback
• Legal or regulatory changes

For significant changes, registered members will be notified by email in advance. Continued use of the site after an update will be considered acceptance of the new policy. For answers to general questions about the site, visit our FAQ page, which contains a regularly updated collection of questions and answers.

11 Contact

If you have any questions, concerns, or requests regarding your data under this privacy policy, contact the 11bet support team directly:

When sending a privacy-related request, please include your registered email address or mobile number so we can verify your identity quickly and assist you.