11bet Responsible Gaming
Betting is entertainment — not a livelihood. 11bet believes that playing within the right limits protects every member's mental and financial wellbeing. On this page you will find self-control tools, warning signs to watch for, and ways to get support.
What is Responsible Gaming and Why It Matters
Online casino or sports betting — any form of wagering is essentially a form of entertainment. But for some people this entertainment can gradually become an addiction, causing serious harm to personal, family and financial life. 11bet always wants its members to understand their own limits and use the platform in a controlled and enjoyable way.
Responsible gaming means deciding in advance how much time and money you will spend, not chasing losses, and not seeing betting as a solution to other problems. The site's Terms and Conditions set out the rules of betting in detail — following them is the first step for any responsible player.
Before placing a bet, always ask yourself: if I lose this money, will it affect my daily life? If the answer is yes, it is better not to bet. 11bet's goal is to create a safe and transparent environment — and to learn more about us, read our About Us page.
Self-Control Tools
These tools are easily accessible in your 11bet account settings. You can also contact our support team at any time and they will help you set them up.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once set, this limit takes effect immediately; increasing it requires a 24-hour wait.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, the platform will automatically end the session and log you out.
Cooling-Off Period
Temporarily close your account for anywhere from 24 hours up to 30 days. During this time neither logging in nor placing bets will be possible.
Self-Exclusion
Use long-term self-exclusion to close your account for a minimum of 6 months or permanently. This decision cannot be easily reversed.
Activity Review
View your betting history, total spending and win/loss record. Understanding your own patterns makes it easier to make sound decisions.
Support Team Help
Contact our team via 24/7 live chat or email to set any limit or activate self-exclusion. Assistance is available in both Bengali and English.
Warning Signs
If you notice any of the following signs in yourself or someone you know, it is time to seek help.
- You are repeatedly betting to "win back" lost money and staking higher amounts each time.
- You are spending more than your set betting budget and struggling to cover everyday household expenses.
- You are hiding how much you bet from family or friends, or lying about it.
- It is becoming difficult to focus on work, studies or your social life because thoughts about betting are constantly on your mind.
- You feel restless, anxious or irritable when you are not betting — and betting brings temporary relief.
- You are betting with borrowed money or money taken from others.
- You have tried repeatedly to stop betting but have not been able to.
Check Yourself
If one or more of the signs above seem to apply to you, use the self-exclusion tool or speak to our support team. Answers to common questions about responsible gaming are also available on our FAQ page.
Where to Get Support
You do not have to face this alone. Reach out through any of the following channels.
11bet Support
Get assistance in Bengali and English via 24/7 live chat and email. Contact us directly to activate self-exclusion or set a deposit limit.
Email: [email protected]
Family and Friends
Talk to someone you trust. A family member or close friend can often offer the right advice and be there for you during difficult times.
Professional Counsellor
See a psychiatrist or addiction specialist. Mental health professionals in Bangladesh treat gambling addiction — there is no shame in seeking help.
11bet's Commitment
- No one under the age of 21 will be allowed to open an account or place bets.
- Any member who requests self-exclusion will have it activated without delay.
- The protection of personal data and privacy will be ensured. For details, see our Privacy Policy.
- Betting advertisements will never be directed at minors.
- Members in financial difficulty will not be encouraged to deposit more.
Build Healthy Betting Habits
Responsible betting is not just about setting limits — it is a mindset. Before every bet, remind yourself: this is entertainment, not an investment. Winning is good; losing is also part of the game. Repeatedly betting to recover lost money — known as chasing losses — is one of the most harmful habits there is.
Set aside a fixed portion of your monthly spending for betting and do not go beyond that budget. On days when you are under pressure or in a bad mood, it is better not to bet — because decisions made in an emotional state are often the wrong ones.
Do not bet under the influence of alcohol or any other substance. Betting with a clear head, clear thinking and within a set budget can make it an enjoyable form of entertainment.
Talk to others. Having an open conversation with family or friends about your betting habits is nothing to be embarrassed about — in fact, it is one of the most effective ways to prevent addiction.